Tuesday, October 23, 2012

sasa.com Order - Not the Best First Impression



sasa.com was having a promotion for free international shipping on all orders over 29$ USD so I took advantage of that since I've seen it being recommended online and it's my birthday time of year (it was on the 20th). I ordered some masks but didn't go 29$ worth of mask-crazy so I had 2 co-workers order with me.

I got an email a couple days later saying 1 item was not in stock... I had to reimburse my co-worker.

I got another email after the weekend saying that 5 other things were not in stock!!! So I had to reimburse that co-worker the rest of her order plus the other co-worker her entire order and I won't be getting part of mine.

BOO on them for being so disorganized! I've never had this type of thing happen to me ever!

They sent me a coupon code for the trouble but didn't say what I would get with this coupon code so it doesn't tell me much about how sorry they are, but at least they did something and they are still shipping out what is left of my order for free even if after all the out of stock items, a 60$ order is now under their 29$ free shipping limit. It's actually only like 15$ after everything that was out of stock!

They are still going strong with their free shipping promotion but I really don't want to even try to shop there again at this time because it's so sucky to look through so many products and finally pick things and start looking forward to getting it to be told it's not happening. What's the use really?

Has anyone else ordered recently and had that happen? Or does anyone have good history with them and their service they'd like to share to counter-balance what has so far not been a great experience?


13 comments:

  1. wow... boo on them!

    i hope what you DO get is awesome and that the coupon makes it worth your time? but how will you know if you never buy from them again. oooo. :(

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    1. I'm not barring them for life. If the thing I actually managed to order comes in just fine and all, I'll try again with them later if they seem to be re-organized. Coupon code might be expired by then though, I don't know...

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  2. Yikes - awww, I feel so bad for recommending sasa to you now :( I've never had any bad experiences with them...

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    1. I really believe all the people who have recommended this website as good. That they honestly had perfectly good experiences with them and for that reason I'll be open to giving them another chance later on! No problems really, it worked out not too badly. The item I wanted most of all was the one still in stock

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    2. Let me know how you like the My Beauty Diary sheet masks! Aside from my Lush Love Lettuce, the Beauty Diary sheet masks are my favourite :)

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  3. I have not ordered from Sasa but that's disappointing to hear of their stock issues, especially when they're lured custom through their shipping promotion! I generally am averse to online shopping because I hate paying for shipping and waiting for my package, but I still expect when I order something that it's physically in stock and ships ASAP.

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    1. Right away they sent an email about there being a slight delay before an order ships out, like 3 days or so. When I imagine the order taking 2-3 weeks, a small 3 days wasn't a huge deal... But then all the returned items. And it's funny that they write in the email that it costs 5$ if we need to change our order.

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  4. online shopping is not always a convenience.but busy mums have to make the best of it.

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  5. Yikes! Ill be sure to stay away! Thanks!

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  6. oh! that would definitely be irritating...!

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  7. I have already ordered from Sasa for more than 6-7 times and I never had problems with them:s I always receive my parcels in less than 12 days :) Maybe you were just unlucky...I agree that it's hard to shop on their website but if you know what you want to buy, it will be easier :)

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    1. Thanks for sharing! I'm going to give them another chance sometime (especially if my order arrives quickly and well-packaged) but I'll give them at least a couple months I think to get their system up to date.

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  8. Try http://cosmetic-love.com they are mazing and send lots of free goodies, best part free shipping and you can add on 2.95 to track. Amazing stuff!!! Sorry SASA ending up being a turkey but this website is tried and true :)

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